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Customer Service

Shipping & Delivery

Shipping Information

US FREE SHIPPING OFFER

Free Shipping on all complete product orders totaling $99.00 or more (excludes tax, shipping, or handling charges) received through Carmona New York.com.

  • Handling fee applied to select items based on weight and/or size.
  • Offer valid only for UPS ground deliveries within the contiguous 48 states.

Our shipping and processing charges are based on the total amount of your purchase. These charges are designed to cover the cost of processing your order, handling and packaging the products you have ordered, and delivering them to you and/or the recipients you designate. You will receive an email confirmation verifying that your order has been shipped. See the tables below for Standard, Standard Premier, UPS next day, and UPS second day shipping rates. UP1 & UP2 shipments may require a signature. Please allow 24 hours processing time before shipment will leave our facility. We suggest that you contact our customer service team at 718-227-6662 to confirm order/delivery. Orders entered after 2:00 pm EST will enter our shipping facility the following day.

Our fulfillment center operates Monday through Friday (9am to 5pm). 

Please note that UPS is unable to ship UP1 & UP2 shipments to P.O. Boxes.

UPS may not deliver Saturday/Sunday. Please contact our service team to confirm.

Carmona New York reserves the right to assess a shipping & handling fee to large volume and oversized product orders.

Continental US (Excludes Alaska & Hawaii)
Freight / Handling Charges for UPS Ground Shipments

UPS will tender all packages weighing 10 pounds or less to your local post office for delivery.

Standard packages will ship within 24 business hours after the order is place when all products are in stock. When all products are not in stock, the complete order will ship when product becomes available.

  • PayPal orders will be billed at the time of order placement.
  • When purchasing backordered items through our web site, you will not be charged until the complete order has been shipped.
  • Expect that your order will ship based on the available date of the backordered product purchased.

Regular UPS Ground rates:

 

Range

Standard

Standard Premier

$0.00 - $15.00

$5.49

$8.99

$15.01 - $25.00

$7.49

$10.99

$25.01 - $45.00

$9.49

$12.99

$45.01 - $65.00

$11.49

$14.99

$65.01 - $98.99

$14.49

$17.99

$99.00 - $125.00

$0.00

$4.00

$125.01 - $200.00

$0.00

$4.00

$200.01 or more

$0.00

$4.00

Continental US Air rates:

 

Range

UPS 2nd Day

UPS Next Day

$0.00 - $15.00

$21.50

$31.50

$15.01 - $25.00

$23.50

$33.50

$25.01 - $45.00

$25.50

$35.50

$45.01 - $65.00

$27.00

$37.00

$65.01 - $90.00

$30.00

$40.00

$90.01 - $125.00

$33.00

$43.00

$125.01 - $200.00

$37.00

$47.00

$200.01 or more

$39.00

$49.00

For orders being shipped to Alaska or Hawaii, please see state specific charts. Unfortunately at this time we are unable to ship to any other International addresses.

 Alaska:

Range

Standard

Standard Premier

UPS 2nd Day

UPS Next Day

$0.00 - $15.00

$22.00

$24.00

$39.00

$49.00

$15.01 - $25.00

$26.00

$28.00

$43.00

$53.00

$25.01 - $45.00

$28.00

$30.00

$45.00

$55.00

$45.01 - $65.00

$32.00

$34.00

$49.00

$59.00

$65.01 - $98.99

$36.00

$38.00

$53.00

$63.00

$99.00 - $125.00

$40.00

$42.00

$57.00

$67.00

$125.01 - $200.00

$44.00

$46.00

$63.00

$73.00

$200.01 or more

$48.00

$50.00

$69.00

$79.00

 Hawaii:

Range

Standard

Standard Premiere

UPS Second Day

UPS Next Day

$0.00 - $15.00

$10.00

$12.00

$27.00

$37.00

$15.01 - $25.00

$13.00

$15.00

$30.00

$40.00

$25.01 - $45.00

$18.00

$20.00

$35.00

$45.00

$45.01 - $65.00

$23.00

$25.00

$40.00

$50.00

$65.01 - $98.99

$28.00

$30.00

$45.00

$55.00

$99.00 - $125.00

$32.00

$34.00

$50.00

$60.00

$125.01 - $200.00

$37.00

$40.00

$55.00

$65.00

$200.01 or more

$42.00

$45.00

$60.00

$70.00

 APO orders will be shipped parcel post and will ship complete.

 


Estimated Shipping Times:

Estimated shipping times apply only to in-stock merchandise. Please call a Customer Service representative at: 718-227-6662 to verify availability. Carmona New York maintains the right to require a signature for select orders. 

You may also e-mail our customer service team at sales@Carmonany.com

ESTIMATING ARRIVAL DATE OF YOUR GROUND PACKAGE:

  1. Please contact us at 1-718-227-6662 to place a priority order.
  2. Check map below to find the number of days UPS estimates for delivery

Can I cancel/modify my order/shipment?
When you place an order at Carmona New York.com, your order immediately drops into our fulfillment center flow to help ensure your package is delivered within our estimated shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted. Once your order has been submitted, please refer to our easy return and exchange policy.

Privacy & Security

Carmona New York Privacy Policy: 

Your privacy and Carmona New York.com:

Carmona New York respects your privacy and is committed to protecting you while on our site.  We have developed this privacy policy to explain our position on privacy issues and how they relate to the use of Carmona New York.com.  By visiting our site, you agree to the terms of this policy. 

How we use email:

When you opt-in to receive emails from Carmona New York, we will use email as a method of communication with you to announce special events and promotions, product-related announcements, and contest winners. 

Cookie files and Web beacons:

Carmona New York.com uses files called cookies to track user sessions on our site.  A cookie is a small file place on your computer from a web server containing a unique ID for your computer.  Cookies enable us to customize your shopping experience and provide you with relevant content and offers.  The cookie file does not contain any personally identifying information, and cannot control or access your computer or files located on your computer.  Carmona New York may also use Web beacons, sometimes called a “clear GIF”, which may be linked to cookies. 

Collection of personally identifying information:

When you place an order at Carmona New York.com for yourself or for others, all personally identifying information (such as name, email address, postal/residence address, credit card number) is submitted via secured connection, and stored in a controlled, limited access environment.  The information that we collect in this manner is required to fill your order. 

Carmona New York may also ask for information in site surveys to assist in market research, product development and site design:

This information is analyzed in aggregate to determine consumer trends and to obtain feedback on the functionality and appeal of our web site. 

How we use information we collect:

If you supply us with a postal address, Carmona New York,  may send to the address catalogs and other mailings regarding new products and services.  If you do not wish to receive these mailings, please let us know by calling us at 718-227-6662 

We may establish a relationship with certain companies that perform shipping and delivery, commercial financing, consumer networking, and other services and promotions for or to our website visitors and customers. These companies have access to personal information needed to perform their functions, and are contractually obligated to maintain the confidentiality and security of the data.  They are restricted from using this data for other purposes, and may not alter or resell the data. 

We do not knowingly collect – either passively or actively – any information about children under thirteen years old.  Anyone using our site represents that they are of a majority age and may enter into legally binding contracts.  A parent or guardian of such a child may call us at 718-227-6662 to have any information about that child deleted from our databases. 

Checkout:

Although our checkout procedure requires you to provide an email address in order to process your order, you may opt out of receiving future emails from Carmona New York by un-marking the opt-in box located below the email address section during checkout. 

User submitted content:

Carmona New York  reserves the right to edit “Gift Message” comments for form and content. 

Questions and comments:

See the Contact Us section if you have any additional comments or questions. We are always happy to answer your questions and listen to your thoughts and suggestions.  If you would like us to correct or delete any of your personally identifiable information, please notify us via the Contact Us section. 

Carmona New York.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Policy interpretation:

Carmona New York reserves the right to alter our privacy policy at any time.  Any revisions or additions to our privacy policy will be posted here for public viewing at least ten days prior to their effective date.  If any dispute should arise relating to the terms of our privacy policy, you agree that those disputes will be resolved in the courts of Madison County, New York, which courts shall apply New York law, without regard to its conflicts of law principles.

Returns & Replacements

Carmona New York Internet, Telephone and Mail Order Return Policy

Any unused merchandise or merchandise damaged during shipment may be returned to Carmona New York for a refund/exchange within *30 days of the date your order was received. When purchasing your product in a set configuration, Carmona New York must receive the return in the same configuration. We will only refund shipping charges if we have sent the wrong item or if the item was damaged during shipment.

To ensure that we process your return according to your wishes, please follow the procedure outlined below when returning your merchandise to Carmona New York:

Complete all applicable portions of the return questionnaire on the reverse side of your original invoice.

  1. Pack and seal all Carmona New York products to be returned or exchanged securely, in the original package if possible, along with copies of the original invoice and completed return questionnaire.
  2. Ship your return or exchange prepaid -- we do not accept C.O.D. deliveries -- to the following address:
    Carmona New York Company Store
    Return Goods Dept.
    5707 New Utrecht avenue Brooklyn, NY 11219
  3. While not required, we recommend that you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your return. These options will provide you added protection since Carmona New York cannot be responsible for Carmona New York products lost or damaged during their return shipment from you to Carmona New York.
  4. Carmona New York reserves the right to access a minimum $25 handling fee on returned items. 
  5. Credits are applied to returns when returned in their original packaging within 30 days.
Please contact our customer service department at 1-718-227-6662 prior to returning any product. For instructions on returns/exchanges, please reference your packing slip.
 
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